The education of any country cannot be left to chance; Botswana has been experiencing a continued decline in students’ performance in Botswana General Certificate Secondary Education (BGCSE) and other levels as evidenced in Mmegi Newspaper. Knowing that teachers and school managers are the on-ground custodians of curriculum delivery, this study assessed their perspectives on organisational citizenship behaviour (OCB). OCB is defined as extra roles performed by teachers and managers which help in the effective running of the school. The main question was what are teachers’ and managers’ perspectives toward OCB? This study was grounded in Social Exchange Theory and the norm of reciprocity which states that good actions are likely to stimulate rewarding actions from their recipients. The qualitative approach was used; four participants were purposefully selected to be interviewed and the data were analysed thematically. OCB has the potential to improve the commitment level of employees which in turn could improve students’ performance as well. Also, the results of this research may be of benefit to the Ministry of Education and Skills Development as it can be used to ensure that teachers and managers in schools are motivated toward OCB.
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