The emergence of various modes of public transportation in Enugu has given rise to commercial tricycles especially in view of its flexibility and the need to cope with socio - economic trends. Of late, the contribution of this public transport services has seemly become significant. However, the sustainability of this transport mode has remained a source of concern since there have not been any details as to the perception of the users on its operation and performance especially due to the argued frequency of users’ negative experiences while making use of this para-transit services. It is against this backdrop that this study was aimed at exploring users’ perceptions of a para-transit operation with special reference to the commercial tricycle services in Enugu urban residential zone. Both primary and secondary data were used in the study. 82% success was recorded as 287 properly filled copies of  questionnaires were returned, collated and used for analysis out of the 350 distributed across twelve representatively chosen neighbourhoods in Enugu. Cluster sampling and simple random sampling techniques were used. The study shows a significant difference in the performance of commercial tricycle services as measured by users’ satisfaction indices among the different neighbourhoods in the study area. Comfort, Scheduling,Appearance, Speed, Safety and Cost were the prominent passengers’ satisfaction attributes that attracted passengers to use commercial tricycle in area. The study further revealed that students and youth which are teeming constitute predominant community group that uses this tricycle most in the various neighbourhoods in Enugu urban. Increased carry capacity of the cycles, education and training of motorcycle operators on traffic rules and regulations, and specified routes for operation were among the recommendations proffered.

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